What is the TSA Notification Card?
The TSA Notification Card is a tool designed for individuals with disabilities and medical conditions. It allows travelers to communicate their specific needs during the security screening process at airports. This card helps ensure that appropriate accommodations are made for a smoother travel experience.
Who should use the TSA Notification Card?
This card is beneficial for anyone with a health condition, disability, or medical device that may affect their screening process. If you have concerns about how your condition might impact security procedures, using this card can help convey your needs to TSA personnel.
Will presenting the TSA Notification Card exempt me from screening?
No, presenting the TSA Notification Card does not exempt you from the screening process. However, it does inform TSA agents about your specific needs, allowing them to provide alternate procedures that maintain security while accommodating your situation.
How can I request assistance when traveling?
You can request assistance by calling TSA Cares at 1-855-787-2227. It is recommended to call at least 72 hours before your travel date to ensure that a Passenger Support Specialist (PSS) is available to assist you at the checkpoint.
What should I do if a Passenger Support Specialist is not available?
If a PSS is not available when you arrive at the checkpoint, you can ask for a Supervisory TSA Officer. They will be able to help address your needs and ensure that you receive the necessary accommodations during your screening.
What kind of assistance can I expect from TSA personnel?
TSA personnel can provide alternate screening procedures that maintain security while accommodating your needs. This may include private screening options or modifications to standard procedures based on your specific health condition or disability.
What if I have a complaint or compliment regarding my experience?
If you have a complaint or would like to share a compliment about your experience with TSA, you can reach out to them directly. You can contact TSA through their email at [email protected] or call them during their operating hours for assistance.
What languages is TSA assistance available in?
TSA offers automated information in 12 languages. If you need assistance in a language other than English, make sure to specify your language preference when you contact TSA Cares for help.
What are the operating hours for TSA Cares?
TSA Cares is available on weekdays from 8 a.m. to 11 p.m. ET and on weekends or holidays from 9 a.m. to 8 p.m. ET. Be sure to reach out during these times to get the support you need.