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The E-ZPass MA Application form is a critical document for individuals looking to establish an E-ZPass account in Massachusetts. This form is specifically designed for privately owned or leased vehicles with two axles and four tires. Applicants must provide personal information, including their name, address, and contact numbers, ensuring clarity and accuracy is paramount. Additionally, the form requires details about the vehicles that will use the E-ZPass transponders, including license plate numbers and vehicle types. A unique four-digit PIN number is also necessary for account access. Options for receiving monthly account statements are included, allowing users to choose between email, mail, or online access. Payment options for account replenishment are outlined, including direct debit from a checking account or credit/debit card, as well as manual replenishment methods. The application highlights the importance of keeping account information updated to avoid violations and penalties. Understanding the terms and conditions associated with the E-ZPass program is essential, as it governs the use of the transponders and outlines the responsibilities of the account holder. Completing this application accurately ensures a smooth experience with electronic toll collection in Massachusetts.

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www.mass.gov/ezpassma

1-877-627-7745

APPLICATION FOR INDIVIDUAL E-ZPASS MASSACHUSETTS ACCOUNT

Please note, this Application is for privately owned or leased 2-axle,

Mail or Fax application to:

E-ZPass MA Customer Service Center

4-tire vehicles only. Operators of vehicles with more than 4 tires, or

27 Midstate Drive

vehicles with livery, taxi, combination (plates) or other commercial license

Auburn, Massachusetts 01501-1839

plates should call toll-free 1-877-627-7745, Option 3, then Option 7, to

FAX: 1-508-786-5222

receive a Commercial Business Account Application.

To join online visit www.mass.gov/ezpassma

PLEASE PRINT CLEARLY

Personal

Information

Statement

Options

(check only one)

Vehicle

Information

IMPORTANT ➞

As it appears on your vehicle registration

REQUIRED - 4 DIGIT PERSONAL PIN NUMBER

 

 

 

 

 

 

 

 

 

➞

IMPORTANT

 

 

AUTHORIZED ALTERNATIVE CONTACT

 

 

 

 

 

 

 

 

 

 

(Select any 4 numbers to access your account information

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

online or over the phone)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

LAST NAME

 

 

 

 

 

FIRST NAME

 

 

 

 

MI

 

 

EMAIL

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

STREET ADDRESS

 

 

 

 

 

 

 

CITY

 

 

 

 

 

 

STATE

 

ZIP CODE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HOME PHONE

 

WORK PHONE

 

 

 

CELL PHONE

 

 

 

 

 

 

FAX

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Please do not send a monthly account

 

 

Please e-mail a link to my monthly account

Please mail a monthly account statement to the address listed above.

statement; I can use the on-line Account

 

 

statement each month. I have provided my

I understand that there is a $2.00 monthly fee for this service and

Manager to access my statement.

 

 

e-mail address above.

 

 

 

 

 

I authorize E-ZPass MA to deduct this fee from my E-ZPass MA

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

account each month.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

List all vehicles that will be using your E-ZPass MA transponders.

 

 

 

 

 

 

Reminder Please remember to always update your account with any

Please note that you must list at least one vehicle for each transponder requested.

 

 

 

 

changes or additions to vehicle(s) or personal information.

LICENSE PLATE NO.

PLATE TYPE

 

STATE

 

 

 

 

 

MAKE & MODEL OF VEHICLE

 

 

 

 

 

YEAR

INDICATE IF LEASED VEHICLE

(Reference Vehicle Registration)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Transponder(s)

Please indicate the number of transponders you are requesting.

 

 

(Maximum 4 transponder(s) per account)

TRANSPONDERS REQUESTED

Toll Payment Options (check only one)

OPTION B Direct Payment from Checking Account

By Choosing Option B: You hereby authorize E-ZPass MA to initiate debit entries from your checking account to automatically replenish your E-ZPass MA account whenever the account balance falls below the Low Balance threshold. This authorization is to remain in full force and effect until E-ZPass MA has received written notification of its termination in such time and in such manner as to afford E-ZPass MA reasonable opportunity to act on it.

OPTION B

$ 20

OPENING ACCOUNT BALANCE

Checking Account Routing NumberChecking Account Number (If easier attach a voided check from your checking account)

OPTION C Direct Payment from Credit/Debit Card

By Choosing Option C: You hereby authorize E-ZPass MA to initiate debit entries from your credit/debit card listed below to automatically replenish your account whenever the account balance falls below the Low Balance threshold. This authorization is to remain in full force and effect until E-ZPass MA has received written notification of its termination in such time and in such manner as to afford E-ZPass MA reason- able opportunity to act on it.

 

PLEASE CHECK ONE:

MC

VISA

DISC

AMEX

 

 

 

Credit/Debit Card Number

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EXPIRATION (Month/Year)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

OPTION D Manual Account Replenishment (If mailing application, please include initial payment)

 

 

Customers Choosing Option D are required to maintain a sufficient pre-paid balance in their account. At some locations, you will see a yellow

 

 

“Low Balance” light in the designated lane when your E-ZPass MA account balance falls below the low balance threshold; this yellow “Low

 

 

Balance” light indicates that you will need to replenish your account by mailing a check or making a payment at one of the E-ZPass MA Customer

 

 

Service Centers. If your account falls below $0.00 you will be issued a toll violation. A Pay-By-Plate MA invoice will be issued for travel on

 

 

the Tobin Bridge. Cash Payments: Cash preferred customers can replenish their E-ZPass MA accounts using self-service kiosks with cashier

 

 

assistance at retail cash payment locations. A convenience fee for each E-ZPass payment will be charged.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Authorization

I have read the information on this application, including the terms and conditions. I authorize payment as

 

 

selected, and certify that all information contained in the application is true and accurate.

 

IMPORTANT ➞

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CUSTOMER SIGNATURE REQUIRED

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DATE

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HOW E-ZPASS WORKS

E-ZPass provides customers with electronic toll collection through the use of a transponder. As you pass through a designated E-ZPass lane, the transponder is read, a green “Thank You” light is flashed, and your toll transactions are recorded in your E-ZPass account.

OPTION C

$ 20

OPENING ACCOUNT BALANCE

OPTION D

$ 20

OPENING ACCOUNT BALANCE

 

Clerk ID

❏ Gift Certificate

 

❏ Cash

$:

Acct#:

 

 

 

E-ZPass MA use

 

 

 

 

 

 

 

❏ ACH-Prepaid

❏ Credit Card

❏ Check

 

 

Date

 

Tag#

 

 

 

 

 

 

 

 

only

 

 

 

 

 

 

 

 

 

 

 

 

 

 

03/2015

The Massachusetts Department of Transportation (“MassDOT”) establishes these terms and conditions that govern the use of the Electronic Toll Collection (“ETC”) E-ZPass system and require that account holders/customers accept these terms and conditions.

Use of the E-ZPass system is limited to customers who join the E-ZPass program and maintain their account in good standing. An E-ZPass customer in “good standing” means a customer who: (1) submitted a completed E-ZPass application to MassDOT’s E-ZPass MA Customer Service Center; (2) affixed the transponder(s) in accordance with the instructions provided; (3) maintains their account current, with sufficient balance at all times to pay for all E-ZPass transactions; and (4) uses the E-ZPass system in accordance with the E-ZPass Program Agreement and MassDOT’s regulations.

The following terms and conditions supersede any terms and conditions you may have previously received. These terms and conditions, together with your application, constitute the E-ZPass Program Agreement. Please read all of the terms and conditions and the entire application prior to using an E-ZPass transponder. When a transponder assigned to you is used, you agree as follows:

1. TERMS

a)MassDOT may, at any time, suspend or terminate your E-ZPass account, and/or electronically deactivate your E-ZPass transponder(s) for violation of applicable laws, regulations, or the terms and conditions of the E-ZPass Program Agreement. You shall remain and be liable for payment of all fines, penalties, costs, fees, and any other monies owed pursuant to the terms of this agreement and any applicable law.

b)MassDOT reserves the right to reject any E-ZPass application.

c)If any of the terms of this agreement are declared or found to be illegal, unenforceable or void, then MassDOT and

the E-ZPass customer shall be relieved of all obligations under that term. The remainder of the agreement shall be enforced to the fullest extent permitted by law.

2. TRANSPONDER USAGE

a)You agree that the E-ZPass transponder(s) remains the property of MassDOT. This is required for manufacturer warranty purposes, and to establish a mechanism for the proper disposal of an inoperable transponder once you return it to MassDOT.

b)You agree to affix the E-ZPass transponder(s) in the vehicle(s) in accordance with the instructions provided and to use the transponder(s) only in the vehicles that you have listed on your application, and updated as neces- sary. Failure to do so may subject you to a Violation Fine, a Video-Toll (“V-Toll”) Administrative Fee, or an invoice from the Pay By Plate (“PBP”) All Electronic Toll (AET) system at the PBP toll rate that is established by MassDOT.

c)You agree that you may not use any designated E-ZPass lane unless the vehicle is properly equipped with an E-ZPass transponder and that vehicle has been listed on or added to your account.

d)You acknowledge that you are required to enter and exit all toll plazas through a designated E-ZPass lane. Oth- erwise, you will be required to pay your toll in cash at a designated cash toll booth, except if the vehicle is a Two Axle Commercial Vehicle. Two Axle Commercial vehicles are required to have a transponder and use a designated E-ZPass lane in accordance with 700 CMR 7.03(9) and these Terms and Conditions.

e)When traveling on the Massachusetts Turnpike’s ticket system (interchanges west of Route 128/I-95) and a point of exit, but no point of entry, is registered for the E-ZPass transaction, or upon the posting of a V-Toll at point of exit, you agree that the E-ZPass system will use the entry point that is farthest from the point of exit when calculating the toll amount. You may only contest the toll amount in writing to the Customer Service Center in accordance with Section 6 below. If the toll is reduced, your E-ZPass account will be credited the amount of the reduced toll.

f)You agree that you will comply with the posted speed limit. You are advised and you agree that exceeding the posted speed limit will subject you to fines and penalties and/or termination of your E-ZPass account.

g)You agree to obey all applicable federal and state laws and regulations governing the use and operation of Mass- DOT’s facilities and the E-ZPass Program. Failure to do so may result in fines and penalties and/or termination of your E-ZPass account.

h)You agree to pay all costs associated with the use of the E-ZPass transponder(s) assigned to you.

i)You agree to obey all signage, postings and signal messages in the E-ZPass lanes. You agree that you will not use the E-ZPass lane after you have received a message in the lane to “CALL E-ZPass” (signifying that a violation has occurred) until you have contacted the Customer Service Center and verified that your E-ZPass account is in good standing. Failure to do so may result in additional costs, fines and penalties. This message will not be displayed on a roadway that has AET.

j)MassDOT may enter into reciprocal agreements with other agencies. If your E-ZPass transponder(s) is used at any toll facility, parking facility or other facility accepting E-ZPass as a payment mechanism you agree that all charges incurred in connection with the use of your E-ZPass transponder(s) will be charged to your account and that you are responsible for all such charges.

k)In accordance with 700 CMR 7.03(9), Two Axle Commercial Vehicles, as defined in MassDOT’s regulations, op- erating on certain ways where MassDOT assesses a toll are required to use E-ZPass to pay tolls and must enter and exit all toll plazas through a designated E-ZPass lane, where applicable. Two Axle Commercial Vehicles are not allowed to pass through a manual lane and are not allowed to pay cash at a cash toll booth on certain non- AET ways, unless there is no designated E-ZPass lane in operation at the time the vehicle passes through the toll interchange. You acknowledge and agree that any use of the manual lanes or PBP system to attempt to pay cash for a toll on certain ways is in violation of this provision by such Two Axle Commercial Vehicles and is prohibited. The registered owner of any such Commercial Vehicle may be subject to fines and penalties under MassDOT’s regulations, other applicable laws, and/or for breach of these Terms & Conditions. You agree that if you are in violation of this provision, you shall pay any such assessed fines and penalties.

l)A roadway or facility that has All Electronic Tolling (“AET”) does not have designated E-ZPass lanes and any lane

may be used by an E-ZPass account holder.

3. LOST/STOLEN AND DEFECTIVE TRANSPONDERS

a)You agree that you will notify the Customer Service Center immediately if your transponder(s) is lost or stolen. You agree that you are responsible for any costs associated with any and all uses of the E-ZPass transponder(s) assigned to your account prior to such notification. The replacement fee for lost or stolen transponder(s) is equal to the amount of the Transponder Fee and Transponder Administrative Fee applicable as of the replacement date.

b)Defective E-ZPass transponders must be brought or sent to a Customer Service Center for testing and evaluation.

At the discretion of MassDOT, defective E-ZPass transponders may be replaced free of charge. If the E-ZPass transponder shows signs of misuse or abuse you will be required to pay a fee per 3(a) above.

4. YOUR E-ZPASS ACCOUNT

a)You authorize MassDOT to access and charge all costs associated with the use of your E-ZPass transponder(s) to the credit/debit card listed on your application or your bank account, as applicable.

b)You authorize MassDOT to access and charge all fees associated with your participation in the E-ZPass Program and associated use of a transponder to your E-ZPass account and to the credit/debit card, bank account, or other chosen method of replenishment for your account. The Fee(s) authorized hereunder include, but are not limited to, transactional, administrative, periodic administrative (i.e. monthly, yearly, etc.), and any other type of fee(s), as may be set and assessed at MassDOT’s discretion from time to time without prior written notice. Information relating to such fees and a current Fee Schedule may be obtained by contacting the Customer Service Center or online at www.mass.gov/ezpassma. If you close your E-ZPass account, such fees will not be refunded, except as otherwise determined by MassDOT from time to time on the Fee Schedule.

c)You acknowledge that MassDOT may review periodically the activity in your account and adjust your replenish- ment amount, if applicable, to more accurately reflect the average monthly charges and fees incurred by you.

d)You shall not assign the obligations or benefits of this agreement without the express written consent of MassDOT or the Customer Service Center.

e)If you have selected “Automatic Account Replenishment” as the payment method for your E-ZPass charges, you agree that you are responsible for providing the Customer Service Center with a credit/debit card in good stand- ing (i.e., valid, not expired and below the maximum balance), a banking account with sufficient funds, or a positive balance in your manual replenishment account, at all times to cover the costs and fees associated with your use of the ETC transponder(s).

f)If you have selected “Manual, Credit/Debit, or Bank Account Replenishment” as the payment method for your E-ZPass charges and your balance falls to or below $0.00 you will be subject to the issuance of a Violation Fine and account termination. In lieu of account termination you may be allowed to retain your E-ZPass account,

provided any outstanding balance is paid in full and you enroll in an automatic account replenishment payment method which includes use of a valid credit/debit card or bank account.

g)You acknowledge and agree that MassDOT shall not pay any interest on any E-ZPass account pre-paid balance or any transponder deposit.

h)You acknowledge and agree that you will be charged a fee for each returned check for your E-ZPass Program account.

i)You certify that all information contained in your E-ZPass application is true and accurate. You agree to notify im- mediately the Customer Service Center if any of the information contained in your application changes, including but not limited to, changes to address, credit/debit card, bank account information, and vehicle and license plate information. Failure to do so may subject you to additional fines and fees.

j)Administrative fees may be billed directly to your account. You may contest the imposition of said administra- tive fees in writing to the Customer Service Center within sixty (60) days of the disputed charge. If the fee is rescinded, your E-ZPass account will be credited the amount of the rescinded fee.

k)Unpaid balances due to MassDOT may be turned over to a collection agency for enforcement and collection activities along with any other legal action that MassDOT is authorized to pursue to recover such monies owed.

5.VIOLATIONS AND “VIDEO TOLL” (V-TOLL) FEES

a)In cases where your E-ZPass transponder is not read, but an image of the vehicle’s license plate is captured in the lane and the license plate information for the vehicle is listed in your account, the appropriate toll amount shall be deducted from your account by use of the video image, referred to herein as a “video toll” or “v-toll.” A Video Toll (“V-Toll”) Administrative Fee shall also be applied to your account.

b)You acknowledge and accept that you are required to maintain your E-ZPass account in good standing at all times and that if your account balance falls to or below $0.00 you will be subject to a fine and penalties for unauthorized use of the ETC lane under 700 CMR 11.00 et. seq and 700 C.M.R. 7.04 et. seq.

c)You agree that in the event your account falls to or below $0.00 due to an expired or rejected credit card, an insuf- ficient bank account balance or an insufficient pre-paid balance and you proceed through an E-ZPass lane, you are in violation of the E-ZPass Program Agreement and MassDOT regulations, and you are subject to a violation and penalties under700 C.M.R. 11.00 et. seq. and 700 C.M.R. 7.04 et. seq.

d)Any use of an E-ZPass lane by a vehicle that is not listed on an E-ZPass account; an E-ZPass account not in good standing; or an invalid member of E-ZPass is prohibited, and the registered owner of any such vehicle is subject to a fine and penalties under MassDOT regulations. Any E-ZPass account holder who is not in good standing and travels on an AET roadway will be subject to the PBP process and will receive an invoice and the toll shall be at the PBP toll rate.

e)If you rent or lease a vehicle and receive an E-ZPass violation you are advised that under Massachusetts Law, MassDOT must issue a violation to the registered owner of the vehicle (the rental or leasing company). You agree that, upon receipt of the name and address of the renter/lessee along with sufficient proof or such rental or lease, MassDOT may issue the violation to the renter/lessee. You agree that you, as the renter/lessee will be liable for any violation issued to the license plate associated with your rented or leased vehicle during the term of your rental or lease agreement. MassDOT has no obligation or liability whatsoever in any rental or leasing agreement.

f)You are advised and acknowledge that violation enforcement cameras are used in the E-ZPass and AET lanes. You agree that if you are issued a violation for unauthorized use of the ETC System you are required to adhere to MassDOT’s regulations 700 CMR 11.00 et. seq. and 700 C.M.R. 7.00-7.12 et. seq. for the payment or appeal of any viola- tions. Under MassDOT’s regulations you must pay or appeal in writing any violation issued to you within sixty (60) days. You are advised and acknowledge that cameras are also used in the AET lanes for the purpose of PBP invoicing.

g)Failure to pay or appeal violation fines within the time period and in the manner described on the violation notice may result in additional Violation Administrative/Late Fees, the termination of your account, the non-renewal of your driver’s license and vehicle registration by the Registry of Motor Vehicles (RMV), and an RMV Non-Renewal “Mark- ing Fee,” along with any other legal action that MassDOT is authorized to pursue to recover such monies owed.

h)You agree that the information provided to, or contained in your E-ZPass Account can be used by MassDOT in any

administrative or legal proceeding by MassDOT to collect any monies owed by you to MassDOT.

6. DISPUTES/REFUNDS

In accordance with Section 169 of Chapter 25 of the Acts of 2009, the time permissible for an account holder to dis- pute an overcharge of the electronic toll system is three (3) years from the time of the overcharge. If you dispute any overcharge to your ETC account you agree to notify the Customer Service Center in writing at 27 Midstate Drive, Auburn, MA 01501, within such period. MassDOT will investigate the dispute and will make a good faith determination of whether an adjustment is warranted. You agree that the good faith determination of MassDOT with regard to your dispute shall be final and binding upon you.

7. DISCLAIMER

a)MassDOT shall have no responsibility or liability to you for any loss, cost, expense or damage to you, any pas- sengers or your vehicle, arising out of your failure to comply with any laws or regulations, or any terms and condi- tions of the E-ZPass Program Agreement, or out of your misuse or abuse of an E-ZPass transponder, or failure to follow instructions for the use and operation of E-ZPass transponder(s).

b)Under no circumstances shall MassDOT have any liability for any consequential, indirect, special, incidental, or punitive damages of any kind arising out of your participation in the E-ZPass or PBP Program.

c)Except for its obligations under paragraph 3 (b) above, MassDOT makes no representations or warranties, ex- press or implied, with respect to the merchant ability or fitness for a particular purpose or any other reason with respect to E-ZPass transponders and/or the E-ZPass Program.

d)Except as otherwise specified herein, MassDOT shall have no liability or obligation of any kind what so ever arising out of a) your use of or the performance of the E-ZPass transponder, b) any defect or malfunction of an E-ZPass transponder or any defect or malfunction in any E-ZPass lane, or c) the failure of any E-ZPass lanes to operate at any time or the unavailability of any E-ZPass lanes at any toll plaza.

e)MassDOT does not warrant that there will be any E-ZPass lanes, or that any particular number of E-ZPass lanes will be available at any toll plaza, or that E-ZPass will be available at any other facilities.

f)You agree to indemnify, defend, and hold harmless MassDOT from and against any and all damage, loss, cost,

expense, or liability relating to, arising from, or as a result of the use or performance of the E-ZPass transponder.

8. COLLECTION EXPENSES

You agree to pay MassDOT’s costs, including attorneys’ fees, required to enforce the terms and conditions of the E-ZPass Program and the collection of monies in connection with the use of your E-ZPass transponder(s).

9. NON-DISCLOSURE

In accordance with the provisions of G.L. c. 6C, Section 13 (a), MassDOT and the Customer Service Center shall hold all customer account information confidential, except as otherwise authorized for MassDOT administrative and legal proceedings.

10. GOVERNING LAWS

The E-ZPass Program Agreement shall be governed by the laws of the Commonwealth of Massachusetts. Any legal proceeding arising out of or under the E-ZPass Program Agreement shall be brought in Superior Court, Suffolk County in Boston, Massachusetts.

11. TERMINATION

You may terminate this agreement at any time by returning your transponder(s) to the Customer Service Center. Transponders should be returned in person or by first class prepaid mail. Transponders will remain the property of MassDOT under all circumstances. Upon termination of this agreement and return of your transponder(s), your account balance will be refunded to you. All outstanding charges will be deducted prior to refund.

12. MODIFICATIONS

MassDOT may change the “E-ZPass Program Terms and Conditions” at any time by giving customers notice thereof. The terms and conditions shall become effective seven (7) days after such notice has been given. No written notice is required, and you hereby waive any requirement that written notice be provided. Such notice may be given through any means, including, but not limited to, advertising such notice in the media, posting such notice on message boards along MassDOT’s toll roadways, posting such notice on the MassDOT website, or otherwise, as determined by MassDOT. If you have provided an electronic mailing address to MassDOT with your application, you authorize that such notice may be provided by sending such notice to that electronic mail address, in MassDOT’s discretion.

Effective as of December 2014

➤ PDF File

Form Specifications

Fact Name Description
Application Purpose This form is for individuals applying for an E-ZPass account in Massachusetts for privately owned or leased 2-axle, 4-tire vehicles.
Contact Information For inquiries, call 1-877-627-7745 or visit www.mass.gov/ezpassma.
Mailing Address Send completed applications to E-ZPass MA Customer Service Center, 27 Midstate Drive, Auburn, MA 01501-1839.
Transponder Limit Each account can request a maximum of 4 transponders.
Monthly Fee There is a $2.00 monthly fee for account statements if opted for e-mail or postal delivery.
Account Replenishment Multiple options are available for replenishing your account, including direct debit from a bank account or credit card.
Account Maintenance Account holders must keep their information updated, including vehicle and contact details.
Governing Laws The E-ZPass Program Agreement is governed by the laws of the Commonwealth of Massachusetts.
Dispute Period Account holders have three years to dispute any overcharges to their account.
Termination Policy Account holders can terminate their agreement at any time by returning their transponder(s) to the Customer Service Center.

E Zpass Ma Application: Usage Guidelines

Completing the E-ZPass MA application form is a straightforward process that requires attention to detail. Ensure that all personal and vehicle information is accurate, as this will help in processing your application efficiently. Once the form is filled out, it can be submitted by mail or fax to the designated customer service center.

  1. Visit the official E-ZPass MA website at www.mass.gov/ezpassma.
  2. Obtain the E-ZPass MA application form, either by downloading it or by requesting a physical copy.
  3. Fill in the personal information section clearly, including your last name, first name, middle initial, email address, and complete address (street, city, state, zip code).
  4. Provide your home, work, and cell phone numbers in the designated fields.
  5. Choose your statement options by checking one of the available boxes regarding how you would like to receive your monthly account statement.
  6. List all vehicles that will use the E-ZPass transponder, including the license plate number, plate type, state, make and model of the vehicle, and year. Indicate if the vehicle is leased.
  7. Indicate the number of transponders you are requesting (maximum of 4 per account).
  8. Select a toll payment option by checking one of the available options: Direct Payment from Checking Account, Direct Payment from Credit/Debit Card, or Manual Account Replenishment.
  9. If you choose to pay via checking account or credit/debit card, provide the necessary account details, including routing number and account number or card number and expiration date.
  10. Read the authorization section carefully, then sign and date the application to confirm that all information is accurate and that you agree to the terms and conditions.
  11. Submit the completed application form by mailing it to the E-ZPass MA Customer Service Center at 27 Midstate Drive, Auburn, Massachusetts 01501-1839 or by faxing it to 1-508-786-5222.

Your Questions, Answered

What is the E-ZPass MA application form used for?

The E-ZPass MA application form is designed for individuals who want to set up a personal E-ZPass account in Massachusetts. This account allows users to electronically pay tolls while traveling on designated toll roads, bridges, and tunnels. The form requires personal information, vehicle details, and the selection of payment options for account replenishment.

Who is eligible to apply for an E-ZPass MA account?

Individuals who own or lease a vehicle with 2 axles or 4 tires can apply for an E-ZPass MA account. If you operate a vehicle with more than 4 tires or have a commercial vehicle, you will need to contact the E-ZPass MA Customer Service Center for a Commercial Business Account Application instead.

What information do I need to provide on the application?

The application requires various personal details, including your name, address, email, and phone numbers. You must also provide vehicle information, such as the make, model, year, and license plate number. Additionally, you'll need to select a payment option for your account replenishment and create a 4-digit personal PIN number for account access.

How many transponders can I request with my application?

You can request a maximum of four transponders per E-ZPass MA account. It's important to list all vehicles that will use the transponders on your application. This ensures that your account is properly set up for toll transactions.

What are the payment options available for replenishing my E-ZPass account?

There are several payment options available when applying for an E-ZPass MA account. You can choose to have funds automatically deducted from a checking account or a credit/debit card. Alternatively, you can opt for manual account replenishment, where you maintain a sufficient balance in your account by making payments as needed. Each option has specific terms and conditions, so it's essential to review them carefully.

What should I do if my transponder is lost or stolen?

If your E-ZPass transponder is lost or stolen, you must notify the Customer Service Center immediately. You will be responsible for any charges incurred before you report the loss. A replacement fee may apply for the lost or stolen transponder, depending on the current fee schedule.

Common mistakes

  1. Illegible handwriting: If the application is not filled out clearly, it can lead to errors in processing. Make sure to print neatly.

  2. Missing personal information: Failing to include required details such as your last name, address, or email can delay your application.

  3. Incorrect vehicle information: Listing wrong license plate numbers or vehicle details can cause issues with your account. Double-check this information.

  4. Not selecting a payment option: Skipping the payment option can result in your application being incomplete. Choose one payment method clearly.

  5. Ignoring the PIN requirement: Forgetting to create a personal PIN can hinder your access to account information. Remember to include this.

  6. Not updating vehicle information: If you change vehicles, be sure to update your account. Failing to do so may lead to violations.

  7. Forgetting to sign the application: An unsigned application will not be processed. Always check that you have signed and dated it.

  8. Using an outdated form: Make sure you are using the latest version of the application. Outdated forms may not be accepted.

Documents used along the form

When applying for an E-ZPass MA account, several other forms and documents may be necessary to complete the process or manage your account effectively. Below is a list of commonly used documents that can accompany the E-ZPass MA Application form.

  • Vehicle Registration Document: This document proves ownership or leasing of the vehicle(s) for which the E-ZPass will be used. It includes details like the vehicle's make, model, and license plate number.
  • Proof of Identity: A government-issued ID, such as a driver's license or passport, may be required to verify the applicant's identity.
  • Bank Account Information: If opting for automatic replenishment from a checking account, providing your bank account and routing numbers is essential.
  • Credit/Debit Card Information: For those choosing to fund their E-ZPass account via a credit or debit card, the card number and expiration date will be needed.
  • Transponder Agreement: This document outlines the terms of use for the E-ZPass transponder, including responsibilities for maintaining account balance and compliance with toll regulations.
  • Change of Address Form: If you move, this form updates your contact information with the E-ZPass MA account to ensure you receive all necessary correspondence.
  • Account Closure Request Form: When you no longer need your E-ZPass account, this form allows you to formally request account closure and refund of any remaining balance.
  • Violation Notice: If you receive a notice for a toll violation, this document outlines the details of the incident and any fines incurred.
  • Customer Service Contact Information: This includes the phone number and address for the E-ZPass MA Customer Service Center, which is useful for inquiries or issues related to your account.

These documents play a crucial role in ensuring a smooth application process and ongoing management of your E-ZPass account. Keeping them organized and readily available can help avoid delays or complications.

Similar forms

  • Driver's License Application: Similar to the E-ZPass MA Application, this document collects personal information, including name, address, and contact details. Both require applicants to provide identification and verify their information to ensure accuracy and compliance with regulations.

  • Vehicle Registration Form: Like the E-ZPass application, this form necessitates vehicle details such as make, model, and license plate number. Both documents require the applicant to confirm ownership or leasing of the vehicle, ensuring that the information aligns with state records.

  • Insurance Application: This document, similar to the E-ZPass application, gathers personal and vehicle information to establish coverage. Both require the applicant to provide accurate details and may involve authorizations for payment, reflecting a commitment to maintain valid accounts.

  • Credit Card Application: Much like the E-ZPass form, this application collects personal information and requires consent for automatic payments. Both documents emphasize the importance of maintaining a good standing account, with consequences for insufficient funds or inaccuracies.

  • Membership Enrollment Form for Toll Road Services: This document parallels the E-ZPass application by requiring personal and vehicle information, as well as payment method preferences. Both forms aim to facilitate seamless transactions and ensure compliance with service terms.

Dos and Don'ts

When filling out the E-ZPass MA Application form, there are several important dos and don'ts to keep in mind. Here’s a helpful list to guide you through the process:

  • Do print clearly to ensure all your information is legible.
  • Do provide accurate personal and vehicle information as it appears on your registration.
  • Do list at least one vehicle for each transponder you are requesting.
  • Do check your email for confirmation after submitting your application.
  • Do keep a copy of your application for your records.
  • Don't leave any required fields blank, as this may delay your application.
  • Don't forget to sign and date the application before submission.
  • Don't use a transponder in a vehicle that is not listed on your application.
  • Don't send cash with your application; use a check or another accepted payment method.

Misconceptions

Many people have misconceptions about the E-ZPass MA application form. Here are seven common misunderstandings and clarifications to help you navigate the process more easily.

  • Everyone can apply for E-ZPass. Not all vehicles qualify. The application is specifically for privately owned or leased 2-axle vehicles. If you have a vehicle with more than four tires or a commercial license plate, you need a different application.
  • Filling out the application is optional. It is essential to complete the application accurately. If you do not provide the required information, your application may be rejected.
  • There are no fees associated with the E-ZPass account. While the initial application is free, there is a $2.00 monthly fee for account statements sent via email or mail. This fee will be deducted from your account.
  • All vehicles can use the same transponder. Each transponder is assigned to specific vehicles listed on your application. You must update your account if you add or change vehicles.
  • Automatic replenishment is mandatory. You can choose how to replenish your account. Options include automatic debit from a checking account, credit/debit card, or manual replenishment.
  • Once you apply, you can forget about your account. It is crucial to monitor your account regularly. You must keep your balance above the low balance threshold to avoid fines and ensure continued access to E-ZPass lanes.
  • Returning the transponder is complicated. If you decide to terminate your account, you can return the transponder at any time. Simply return it to the Customer Service Center in person or by mail.

Understanding these points can help you avoid unnecessary complications and ensure a smooth experience with your E-ZPass MA account.

Key takeaways

Key Takeaways for Filling Out and Using the E-ZPass MA Application Form:

  • Ensure that all personal information is printed clearly. This includes your name, address, and contact details.
  • List at least one vehicle that will use the E-ZPass transponder. Remember to include the license plate number, make, model, and year of the vehicle.
  • Choose your preferred method for account replenishment. Options include direct debit from a checking account, credit/debit card payments, or manual replenishment.
  • Understand that there is a monthly fee for certain services, and you must authorize E-ZPass MA to deduct this fee from your account.
  • Keep your account updated. Notify E-ZPass MA of any changes to your personal information or vehicle details to avoid penalties.
  • Familiarize yourself with the terms and conditions of the E-ZPass program. This will help you understand your responsibilities and avoid violations.