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The Drivers License form serves as a crucial tool for efficiently capturing and processing identification information during visitor registration. This form incorporates advanced technology, specifically Optical Character Recognition (OCR), which allows for the scanning of driver licenses and business cards. By using OCR, the system can automatically read and input data from these cards, significantly reducing the time required for manual entry. However, it is important to note that while OCR technology boasts a high accuracy rate of 95-99% under optimal conditions, it is not infallible. Newer driver license designs often include holograms, which can obstruct text and complicate the scanning process. To address these challenges, the Snapshell IDR scanner has been developed, offering improved light management for better data capture. Regular updates to the software development kit (SDK) ensure that the system remains compatible with evolving license designs, allowing users to troubleshoot issues effectively. If a driver's license fails to scan properly, various steps can be taken, including checking the scanner settings and ensuring that the latest SDK is installed. Ultimately, understanding the intricacies of the Drivers License form and its associated technologies can enhance the efficiency of visitor registration processes while ensuring accuracy in data collection.

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LobbyWorks® 4.0 – Scanning Business Cards, Driver Licenses and IDs

Updated: 26 May 2011

Scanning business cards and driver licenses is a great way to capture a complete ID image for record keeping and to streamline data entry during visitor registration. Card scanning utilizes a technology called Optical Character Recognition (OCR) and a pattern recognition algorithm to identify unique driver license templates for processing.

Important notes:

1)The goal of OCR technology is to achieve the highest recognition rate possible; however, no currently available OCR technology is 100% accurate. LobbyWorks® uses an SDK, and supported card scanners measure a per-character accuracy rate of 95-99% when the technology is properly set up.

2)Many new driver license designs have been updated to include one or more holograms as a method to prevent/detect fake IDs. In the new designs, the holograms often obstruct the text that the OCR technology is attempting to decipher. Card Scanning Solutions has created a new scanner, the Snapshell IDR (Honeywell part # LWVMSSNAP), with improved light management to improve capture of data from licenses where text is hidden behind holograms. The 800 scanner does not have same capability, so we encourage users who experience OCR problems with holograms on newer IDs/licenses to consider upgrading to a Snapshell IDR model.

3)Card Scanning Solutions releases SDK updates on a regular basis due to the continuous introduction of new and updated driver license designs. If you encounter an unsupported license template, the best recommendation is to update to the latest CSS SDK to attempt to resolve the problem. LobbyWorks has been updated in v4.0.6.1 to install the full CSS SDK to enable easier SDK updates in the field. Important: If the newest SDK does not resolve the problem, you will need to collect a secure scan to provide to Honeywell technical support for forwarding to CSS.

What should I do if a driver license is not scanning properly?

Problem

Question

Resolution1

A specific model or

Do the driver license fields seem

No –

models of license do not

to be captured into the correct

1) Check both Autodetect and the state-specific

scan properly

LobbyWorks field?

settings in Front Desk.

 

 

2) Check the latest CSS SDK to see if it has a fix.

 

 

If not, collect a secure scan2 to provide to

 

 

Honeywell technical support for forwarding to

 

 

CSS.

 

Do the licenses have holograms

Yes – You have encountered a limitation of the 800

 

and are you using an 800 model

scanner relative to new driver licenses. We

 

scanner?

recommend you upgrade to the Snapshell IDR

 

 

model.

 

A specific license model was

Yes – Although CSS has added numerous new

 

previously compatible with

driver license templates, they still continue to

 

Autodetect, but now requires

support the older templates as well. We

 

selection of a state?

recommend collection of a secure scan2 be

 

 

provided for review.

 

The OCR seems to be entering a

Yes –

 

lot of typos into LobbyWorks?

1) The OCR technology is not 100% accurate.

 

 

The achievable per-character accuracy rate is

 

 

between 95-99%.

1All resolutions shown are compatible with LobbyWorks 4.0 build 4.0.6.1 or later.

2The best method of acquiring the image is by creating a “cssnlogdir” folder on the C drive. Once the cssnlogdir folder is created it will automatically capture encrypted copies of everything you scan. All you need to do is scan the problematic card, compress/zip the cssnlogdir folder and send it to Honeywell Technical Support. After the email is sent, delete the folder.

1

 

 

2) To help achieve the highest accuracy, it is

 

 

important that the scanned image shows the

 

 

entire card and that the image is good. If using

 

 

an 800 scanner, recalibrate. If recalibration

 

 

does not help, we recommend collection of a

 

 

secure scan be provided for review.

No card scans properly

Are you using an 800 scanner?

Yes –

 

 

 

1) Please confirm that the 800 model is

 

 

compatible and recalibrate the scanner. Note:

 

 

there are models of the 800 scanner that do

 

 

image capture only without OCR support.

 

 

2) Please confirm card is being inserted into

 

 

scanner with proper orientation (image face

 

 

down).

 

Front Desk starts but the

Yes – This may be caused by an installation error

 

Snapshell IDR does not power

of the driver or SDK. Uninstall both the driver/SDK

 

up?

using Add/Remove Programs and then reinstall

 

 

driver followed by SDK.

 

Front Desk starts but does not

Yes –

 

 

detect the scanner?

1) Confirm that another open application is not

 

 

using the scanner. A scanner can only connect

 

 

to one software application at a time. If this is

 

 

the problem, close the application and restart

 

 

Front Desk.

 

 

2) The scanner driver may not have been

 

 

installed properly. Apply the hot fix for

 

 

LobbyWorks 4.0.6.1. Uninstall the CSS SDK

 

 

using Add/Remove programs. Install the latest

 

 

SDK (9.42.37 or later). If the scanner was the

 

 

800 model, recalibrate the scanner.

 

Front Desk displays errors when

Yes –

 

 

attempting to start the application

1) If you encounter any device compatible error

 

 

during launch of Front Desk, manually register

 

 

the following DLLs located in the LobbyWorks

 

 

installed path bin folder:

 

 

-

BIZCOM.dll

 

 

-

ScanW.dll

 

 

-

ScanWex.dll

 

 

2) The CSS SDK may have been uninstalled.

 

 

Please confirm that a single version of the

 

 

CSS SDK is installed.

What does a per-character accuracy rate mean?

A 99% OCR accuracy rate does not mean that only one license out of 100 will be wrong. It means that approximately one character will misread on every license (assuming that each license has approximately 100 characters). A misread could be O vs 0, i vs l, u vs v, etc. This does not mean that every card will have one mistake – you could have three cards read perfectly and one card with multiple mistakes.

Why do some licenses work in Autodetect mode while for other licenses I need to select a specific state?

Auto detection like OCR works on visual information but instead of looking for characters it is looking for shapes, usually the shape of the word that represents the state or some other unique identifier that can only be found on one state. To help the SDK with auto detection, it is important that the scanned image shows the entire card and that the image is good.

How do I recalibrate the 800 scanner on LobbyWorks 4.0.6.1 or later?

When calibration of the scanner completes via Front Desk or Kiosk, the following files will be created in the ScanShell800 folder in the system:

PixGan6.dat

2

PixGanG6.dat

PixOff6.dat

PixOffG6.dat

To recalibrate the scanner, delete these files and relaunch the Front Desk or Kiosk application in the system.

Path for WinXP: C:\Documents and Settings\All Users\Application Data\Card Scanning Solutions\ScanShell800

Path for VISTA: C:\ProgramData\Card Scanning Solutions\ScanShell800

Path for Windows 7: C:\ProgramData\Card Scanning Solutions\ScanShell800

3

Form Specifications

Fact Name Description
OCR Technology Optical Character Recognition (OCR) technology is utilized to capture data from driver licenses. Its accuracy ranges between 95-99% when properly configured.
Hologram Challenges Many new driver licenses feature holograms, which can obstruct text and complicate OCR processing. Upgrading to the Snapshell IDR scanner is recommended for better results.
SDK Updates Card Scanning Solutions regularly updates its Software Development Kit (SDK) to accommodate new driver license designs. Keeping the SDK current is crucial for optimal performance.
State-Specific Forms Different states may have unique driver license formats. It is essential to select the correct state in the scanning software for accurate data capture.
Scanner Compatibility Not all scanners support OCR. The 800 model may lack OCR capabilities. Users should verify compatibility before use.
Installation Errors If the Snapshell IDR does not power up, it may be due to installation errors. Reinstalling the driver and SDK can often resolve these issues.
Calibration Process To recalibrate the 800 scanner, specific files in the system must be deleted. This process ensures optimal performance of the scanner.

Drivers License: Usage Guidelines

Filling out the Drivers License form is an important step in ensuring that your identification is accurately recorded. This process can help streamline visitor registration and maintain proper records. Below are the steps to guide you through the completion of the form.

  1. Begin by gathering all necessary personal information, including your full name, address, date of birth, and any identification numbers associated with your previous licenses.
  2. Carefully enter your full name in the designated field. Ensure that you use the same name that appears on your identification documents.
  3. Provide your current residential address. Double-check for any spelling errors to avoid complications later.
  4. Input your date of birth in the format specified on the form. This is usually in MM/DD/YYYY format.
  5. Fill in your driver license number, if applicable. This number can typically be found on your existing driver’s license.
  6. Indicate your state of residence by selecting it from the dropdown menu or entering it in the specified area.
  7. Review the entire form for accuracy. Make sure that all the information is correct and complete.
  8. Once you are satisfied with your entries, sign and date the form in the designated area. Your signature confirms that the information provided is accurate to the best of your knowledge.
  9. Submit the completed form as instructed, either online or in person, depending on the requirements of your local licensing authority.

Your Questions, Answered

What should I do if a driver license is not scanning properly?

If a driver license is not scanning properly, first check whether the fields on the license are being captured correctly. Ensure that you have selected both Autodetect and the state-specific scan settings in Front Desk. If the problem persists, verify if the latest CSS SDK has been updated to address the issue. If it hasn’t, you may need to collect a secure scan and provide it to Honeywell technical support for further assistance.

Why do some licenses work in Autodetect mode while for other licenses I need to select a specific state?

Autodetect mode relies on visual information, identifying shapes and unique identifiers that correspond to each state. If the scanned image is clear and shows the entire card, the SDK can more easily determine the state. However, for some licenses, particularly those with unique designs or features, manual selection may be necessary to ensure accurate processing.

What does a per-character accuracy rate mean?

A per-character accuracy rate indicates how often the Optical Character Recognition (OCR) technology misreads characters. For example, a 99% accuracy rate means that, on average, one character out of every 100 may be misread. This does not imply that every license will have exactly one mistake; some licenses may be read perfectly, while others could have multiple errors. It is essential to understand this variability when evaluating the accuracy of scanned information.

How do I recalibrate the 800 scanner on LobbyWorks 4.0.6.1 or later?

To recalibrate the 800 scanner, you need to delete specific calibration files located in the ScanShell800 folder on your system. Once these files are deleted, relaunch the Front Desk or Kiosk application. The paths for these files vary depending on your operating system, so ensure you access the correct directory. After relaunching, the scanner should be recalibrated and ready for use.

Common mistakes

  1. Inaccurate Personal Information: Many people fail to double-check their name, address, and date of birth. A simple typo can lead to significant issues later on.

  2. Missing Signature: Some applicants forget to sign the form. Without a signature, the application may be considered incomplete.

  3. Incorrect Document Submission: Submitting the wrong identification documents is a common mistake. Ensure that you provide the required documents as specified.

  4. Failure to Update Address: People often forget to update their address if they have moved. This can lead to receiving important documents at the wrong location.

  5. Overlooking Fees: Some applicants neglect to check the fee required for the application. Be prepared to pay the correct amount to avoid delays.

  6. Not Following Instructions: Each state may have specific instructions for filling out the form. Ignoring these can result in rejection of the application.

  7. Inadequate Photo Quality: Submitting a poor-quality photo can lead to complications. Make sure your photo meets the required standards for clarity and size.

Documents used along the form

When applying for or renewing a driver's license, there are several other forms and documents that may be necessary. Each of these documents serves a specific purpose in the overall process, helping to ensure that the application is complete and accurate. Below is a list of common forms and documents that are often required alongside the driver's license form.

  • Identification Card Application: This form is used for individuals who do not have a driver's license but need a state-issued ID for identification purposes. It typically requires personal information and proof of residency.
  • Proof of Residency: Documents such as utility bills, bank statements, or lease agreements are often required to confirm that the applicant resides at the address provided on their application.
  • Social Security Number Verification: Applicants may need to submit a document that verifies their Social Security number, such as a Social Security card or a tax return, to ensure they are legally eligible for a license.
  • Vision Test Certificate: Some states require a certificate from an eye doctor confirming that the applicant meets the necessary vision standards for driving.
  • Driver Education Certificate: For new drivers, especially those under 18, a certificate from an approved driver education course may be needed to demonstrate that they have completed the required training.
  • Medical Examination Report: In certain cases, particularly for commercial drivers, a medical examination report may be required to ensure the applicant is physically fit to operate a vehicle.
  • Application for a Learner's Permit: If the applicant is a new driver, they may need to fill out this form to obtain a learner's permit, allowing them to practice driving under supervision.
  • Payment Receipt: Proof of payment for application fees is often necessary. This can be a receipt from an online payment or a bank transaction slip.

Understanding these documents and their requirements can simplify the process of obtaining a driver's license. Being prepared with the necessary forms can help avoid delays and ensure a smoother experience when visiting the Department of Motor Vehicles (DMV) or equivalent agency.

Similar forms

  • Passport: Like a driver's license, a passport serves as a government-issued identification document. Both include personal information such as name, date of birth, and a photo. They are used for verification purposes in various settings, including travel and legal identification.
  • State ID Card: A state ID card is similar to a driver's license but does not grant driving privileges. It contains the same essential personal details and photo, making it a valid form of identification for non-drivers.
  • Military ID: A military ID card identifies active and retired military personnel. It includes personal details and a photo, similar to a driver's license, and is used for identification in various situations, including accessing military facilities.
  • Employee ID Card: Employee ID cards are issued by employers to identify staff members. They typically include the employee's name, photo, and sometimes a unique identification number, paralleling the identification function of a driver's license.
  • Student ID Card: Student ID cards are issued by educational institutions and contain the student's name, photo, and identification number. They serve a similar purpose as a driver's license in verifying identity within the school environment.
  • Voter ID Card: A voter ID card is used to verify identity during elections. It includes personal information and a photo, akin to a driver's license, ensuring that only eligible voters can cast their ballots.
  • Social Security Card: While not a photo ID, a Social Security card contains important personal information and is often required to verify identity in various situations, similar to how a driver's license is used.
  • Health Insurance Card: Health insurance cards include personal details and are used to identify individuals within healthcare systems. They serve a similar identification purpose, although they typically do not include a photo.
  • Birth Certificate: A birth certificate is an official document that records the birth of an individual. While it does not include a photo, it is often used alongside a driver's license for identity verification in legal matters.
  • Resident Alien Card (Green Card): A resident alien card is issued to non-citizens and serves as proof of their legal residency in the U.S. It contains personal information and a photo, similar to a driver's license, and is used for identification purposes.

Dos and Don'ts

When filling out the Drivers License form, it is essential to follow certain guidelines to ensure accuracy and efficiency. Here are eight important dos and don'ts to keep in mind:

  • Do ensure that all fields are filled out completely and accurately.
  • Do use the latest version of the CSS SDK to avoid compatibility issues.
  • Do check the orientation of the card when inserting it into the scanner.
  • Do collect a secure scan if you encounter persistent scanning issues.
  • Don't ignore holograms on newer licenses, as they may obstruct text recognition.
  • Don't assume that the scanner is functioning correctly without recalibrating it if problems arise.
  • Don't forget to check for other applications that may be using the scanner.
  • Don't neglect to uninstall and reinstall the driver or SDK if the Front Desk application fails to start properly.

Misconceptions

Here are five common misconceptions about the Drivers License form:

  • OCR Technology is 100% Accurate: Many people believe that Optical Character Recognition (OCR) technology can read every character perfectly. In reality, the accuracy rate is between 95-99%. This means that some mistakes can occur.
  • All Scanners Work the Same: Some users think that any scanner will work for every type of driver license. However, newer licenses often have holograms that can obstruct text. The Snapshell IDR scanner is recommended for better performance with these designs.
  • Updating the SDK Fixes All Problems: It is a common belief that simply updating the Software Development Kit (SDK) will resolve all scanning issues. While updates can help, if a problem persists, a secure scan may need to be sent to technical support for further assistance.
  • Auto Detection Works for All Licenses: Some users assume that the auto-detect feature will function for every license. This is not the case. Certain licenses may require manual selection of the state due to unique design features.
  • Recalibration is Unnecessary: Many people think that recalibrating the scanner is not important. In fact, recalibration can significantly improve scanning accuracy, especially if the scanner is not capturing images correctly.

Key takeaways

When filling out and using the Drivers License form, there are several important points to keep in mind. Here are some key takeaways:

  • Understand OCR Limitations: Optical Character Recognition (OCR) technology is not 100% accurate. Expect a recognition rate of 95-99%, which means occasional errors may occur when scanning licenses.
  • Holograms Can Obstruct Scanning: Many new driver licenses feature holograms that can interfere with text recognition. If you're using an older scanner model, consider upgrading to a Snapshell IDR for better results.
  • Regular SDK Updates: Card Scanning Solutions frequently releases updates to accommodate new license designs. Always check for the latest SDK version to ensure compatibility with the latest driver licenses.
  • Secure Scans for Technical Support: If you encounter issues with scanning, collect a secure scan to provide to technical support. This will help in diagnosing and resolving the problem more efficiently.
  • Calibration is Key: Proper calibration of your scanner can significantly improve accuracy. If you experience frequent errors, recalibrate your scanner and ensure that the card is inserted correctly.

By keeping these takeaways in mind, you can enhance your experience when using the Drivers License form and ensure smoother data entry processes.