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Blank Claim Passenger Property PDF Form

The Claim Passenger Property form is designed for customers who have experienced issues with their luggage while traveling with American Airlines or US Airways. This form allows passengers to report lost, damaged, or missing items and initiate the claims process. To ensure a smooth resolution, please complete the form and submit it within 45 days of your travel date by clicking the button below.

Article Guide

When traveling, the last thing anyone expects is to encounter issues with their luggage. Unfortunately, mishandled baggage can occur, leading to frustration and inconvenience for passengers. In such situations, the Claim Passenger Property form serves as a vital tool for individuals seeking to report lost, damaged, or delayed luggage. This form not only allows travelers to document their claims but also provides a structured way to communicate necessary details to the airline. Passengers must complete all sections of the form, ensuring that they include specific information about their flight, baggage contents, and any previous claims they may have made. Timeliness is crucial; the completed form must be returned to the airline within 45 days of travel to avoid the risk of claim denial. Additionally, the form outlines essential documentation that should accompany the claim, such as receipts for valuable items and proof of baggage charges. By adhering to these guidelines, travelers can enhance their chances of a successful resolution to their baggage issues, allowing them to focus on their journey rather than the stress of lost property.

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Dear American Airlines/US Airways Customer,

Please accept our sincere apology for the mishandling of your property. We understand your concern and realize the inconvenience this causes. Once the form has been returned to us, we will intensify our tracing efforts with the goal of locating and returning your property.

Complete all areas of this form and return it to us no later than 45 days from the date of travel. Failure to return this completed form to us within the timeframe may result in the denial of your claim.

If your claim involves more than one piece of baggage, please itemize each bag and its contents separately. Failure to include the requested information may affect the processing of your claim.

Check list:

Airline ticket receipts

Baggage claim checks

Receipt(s) for excess value claimed

Receipt(s) for excess baggage charges paid

Receipt(s) for all items valued over $150.00

Clear and legible government issued photo identiication for each passenger making a claim

Damage claims: retain all damaged bags and/or contents until your claim has been resolved

Retain a copy of all documents submitted to the airline for your personal records

Once you have completed the form, please return it to us by mail or fax:

American Airlines, Inc.	US Airways
Central Baggage Service	Central Baggage
PO Box 619613 – MD 1322	4000 E Sky Harbor Blvd.
Dallas/Ft. Worth, TX 75261-9613	Phoenix, AZ 85034
Fax: 972-425-0714	Fax 480-693-2305
Email: [email protected]	Email: [email protected]

Liability Limitations:

Liability for loss, delay, or damage to baggage will be limited as follows:

Domestic Travel (wholly within the United States) - $3,400 per ticketed passenger.

Certain items are excluded from liability; see Contract of Carriage at AmericanAirlines.com or USAirways.com

International Travel (including domestic portions of international itineraries) are covered by the Montreal Convention – 1,131 SDRs

(Special Drawing Rights) per ticketed passenger

Thank you for your cooperation,

Your American Airlines Central Baggage Team

PASSENGER PROPERTY QUESTIONNAIRE

AAdvantage or US Dividend Account: ________________

Record Locator or File Reference Number: ________________

Type of Claim: (check all that apply)

Lost Luggage				Missing Contents
Damaged Luggage and/or Contents				Delay Expenses

Mr.  First	Middle	Last Name		Phone Number
Mrs. 
Ms. 				Home:		Business:

Permanent Mailing	Number	Street	Apt.	Temporary Mailing	Number	Street	Apt.
Address				Address

City		State		City		State
Zip Code				Zip Code

Country				Country
Postal Code				Postal Code

Email Address:				Employed by:
				Occupation:

Your Complete Flight Itinerary

From

Airline

Flight Number

Travel Date

Have you, or any member of your household, had a previous baggage claim with AA/US or any other airline in the last 5 Years? Yes 	No 
If yes, list each airline, claimant name and dates (attach an additional page if necessary)

Airline(s) __________________________________________________ Name(s) __________________________________________________

Date(s) _______________________________________________________________________________________________________________

Information gathered on this form may be shared with other airlines, local, state and federal law enforcement agencies or private insurers.

Number of ticketed passengers	Number of passengers			Purpose of trip?			Length of stay?
traveling in your party:	claiming missing baggage:

Were you charged for excess	Yes  No 			Did you declare and pay for excess value: Yes 				No 
and/or overweight baggage:				Value declared: $
				Value declared: $

Have you received your baggage and are you missing contents only:			Yes  No 		If yes, how many bags are missing contents?
Was airline notiied of loss immediately? Yes  No 		If yes, at what ofice?				By telephone 		In person 

If airline was not notiied within 4 hours, state the reason for the delay:

Where and when did you last see your baggage?

Has this loss been reported to another airline? Yes  No 

If yes, please provide name of airline and city where reported.

Certiication and Understanding

APPLICABLE IN USA ONLY. It is expressly understood and agreed by the claimant that the furnishing of this form and any assistance given by employees of American Airlines, Inc., are acts of courtesy and shall not constitute a waiver of any rights or an admission of liability by or on the part of American Airlines, Inc., its employees or agents. Any other information and/or documents relating to this statement which are required by American Airlines, Inc., will be furnished by claimant upon request and shall be considered part of this statement.

The United States Post Ofice has investigative jurisdiction under federal laws relating to sending false or fraudulent claims through the United States mail and any

such claims received by American Airlines, Inc., are reported to the United States Postal Authorities. Loss of baggage in interstate shipment or of articles from such baggage come within the purview of federal statutes relating to thefts from interstate shipment and, are therefore, subject to investigation by the Federal Bureau of

Investigation.

OP124 (Rev 11/2013) CPN 5689520

Complete Reverse Side

BAGGAGE AND CONTENT DESCRIPTION

NOTE: When more than one piece of baggage is lost, complete a separate baggage and content list for each missing bag.

Baggage routing:	Flight number(s) on claim check:	Airport checked from:	Airport checked to:

Baggage tag number(s):		Passenger ticket number(s):

Number of bags checked:	Number of bags received:	Baggage checked at: Curbside  Ticket Counter  Gate  Other 

Was baggage rechecked and new tags issued? Yes 

No 

If yes, at what airport?

Was baggage available at Customs? Yes 

No 

N/A 

If yes, at what city?

Give details if the original routing was changed after starting your trip:

Was your property packed in a box? Yes 

No 

Was your property packed with an external cover? (example: golf bag) Yes  No 

Is the name on the bag(s) different from the passenger? If so, what name?

Please list any initials, marks, tags, ribbons, cords, tape or other exterior markings on your bag(s):

Bag Type

Material

Color(s)

Brand

Bag

Open/Close

Wheels

Retractable

Purchase

Cost of Bag

Dimensions

with Zipper

Handle

Date

Hard

Yes

Soft

No

Gender = M: Male F: Female

CH: Child

I: Infant (under 2 yrs)

Qty

Article/Item

Size

Gender	Description	Color	Material	Brand Label
M,F,CH,I

Store

Purchased

Purchase

Date

Original

Cost

Shoes	12	M	White with blue stripes		Leather	Nike	Sears	Jan-13	$55.00
T-Shirts	L	M	Undershirts	White	Cotton	Hanes	JCP	Jan-13	$20.00

If additional space is needed, please attach a separate page. Be sure to include a complete description and cost for each item along with receipts for all items valued over $150.00.

TOTAL:

I do hereby warrant the foregoing statement and those on the accompanying forms to be accurate, complete and true. I hereby make a claim against American Airlines, Inc./US Airways, in the amount of $ ______ for a loss occurring on _______________

______________________________________________________		___________________________________________________
Claimant signature	Date	Claimant signature*	Date

*Signatures are required for each passenger claiming lost property. Parents may sign for their children under age 18.

➤ PDF File

Form Specifications

Fact Name	Description
Timeframe for Submission	The completed Claim Passenger Property form must be returned within 45 days from the date of travel.
Documentation Requirements	Claimants must include airline ticket receipts, baggage claim checks, and receipts for items valued over $150.00, among other documents.
Liability Limitations	For domestic travel, the liability limit is $3,400 per ticketed passenger. International travel is covered by the Montreal Convention, which limits liability to 1,131 SDRs per passenger.
Governing Laws	Claims for lost baggage are governed by federal laws, including the Montreal Convention for international travel and specific statutes for domestic claims.
Claim Processing	Failure to provide complete information may delay or deny the processing of the claim.

Claim Passenger Property: Usage Guidelines

Once the Claim Passenger Property form is completed and submitted, the airline will begin tracing efforts to locate your property. It is important to fill out the form accurately and completely, as missing information may delay the processing of your claim. Ensure that all required documentation is included before sending the form.

Begin by entering your AAdvantage or US Dividend Account number, followed by the Record Locator or File Reference Number.
Check the appropriate boxes to indicate the type of claim you are submitting: Lost Luggage, Missing Contents, Damaged Luggage and/or Contents, or Delay Expenses.
Provide your full name, including first, middle, and last name, and select your title (Mr., Mrs., Ms.).
Fill in your phone numbers for both home and business contacts.
Enter your permanent mailing address, including street, apartment number, city, state, zip code, and country. If applicable, also provide your temporary mailing address.
Provide your email address and details about your employment, including your occupation.
List your complete flight itinerary, including the departure and arrival locations, airline, flight number, and travel date.
Indicate whether you or any member of your household has had a previous baggage claim with American Airlines or any other airline in the last five years. If yes, provide details about the airline, claimant name, and dates.
Specify the number of ticketed passengers traveling in your party and the number of passengers claiming missing baggage.
Answer whether you were charged for excess and/or overweight baggage and indicate if you declared and paid for excess value. If applicable, provide the value declared.
Indicate whether you have received your baggage and are missing contents only. If yes, state how many bags are missing contents.
Confirm if the airline was notified of the loss immediately, and if so, provide details of how and where the notification occurred.
State where and when you last saw your baggage.
Indicate if this loss has been reported to another airline, and if so, provide the name of the airline and the city where it was reported.
Complete the certification and understanding section, acknowledging the terms regarding the form and the claims process.
Fill out the baggage and content description section, providing details for each missing bag, including baggage routing, tag numbers, and descriptions of the contents.
List each item in the baggage, including its description, size, color, material, brand, and original cost. Attach receipts for items valued over $150.
Sign and date the form, ensuring that signatures are provided for each passenger claiming lost property.

Your Questions, Answered

What is the Claim Passenger Property form?

The Claim Passenger Property form is a document provided by American Airlines and US Airways for passengers who have experienced issues with their baggage. This includes lost luggage, missing contents, or damaged items. The form allows you to formally submit a claim for your property and is essential for initiating the tracing process to locate your belongings.

How do I complete the form?

To complete the form, fill in all required sections, including your personal information, flight details, and a description of the claim. Be sure to itemize each piece of baggage and its contents if you are claiming more than one item. Providing detailed information helps expedite the processing of your claim.

What documents do I need to submit with the form?

You will need to include several documents with your claim. These include airline ticket receipts, baggage claim checks, receipts for any excess value claimed, and any receipts for items valued over $150. Additionally, retain all damaged bags and their contents until your claim is resolved. Keeping copies of all submitted documents for your records is also advisable.

What is the deadline for submitting the form?

The completed form must be returned to the airline within 45 days from the date of travel. If you miss this deadline, your claim may be denied. It's crucial to act promptly to ensure your claim is processed without issues.

What should I do if my claim involves multiple pieces of baggage?

If your claim involves more than one piece of baggage, you must itemize each bag and its contents separately on the form. This detailed approach helps the airline understand the extent of your loss and aids in the efficient processing of your claim.

What are the liability limitations for lost or damaged baggage?

For domestic travel within the United States, the liability limit is $3,400 per ticketed passenger. If your travel includes international segments, different rules apply under the Montreal Convention, which covers losses up to 1,131 Special Drawing Rights (SDRs) per ticketed passenger. Be sure to review the airline's policies for any exclusions that may apply.

How can I submit the completed form?

You can submit your completed Claim Passenger Property form by mail or fax. The mailing address for American Airlines and US Airways is provided on the form. If you prefer to fax your claim, ensure you send it to the correct fax number listed for each airline. Email options are also available for submitting claims.

What happens after I submit the form?

Once you submit the form, the airline will intensify its tracing efforts to locate and return your property. You should expect to receive updates regarding your claim status. If additional information is needed, the airline may contact you. It's important to keep your contact information updated to avoid any delays.

Common mistakes

Failing to complete all areas of the form. Each section is important for processing your claim.
Not returning the form within the 45-day timeframe. Submitting late can lead to a denial of your claim.
Not itemizing multiple pieces of baggage. Each bag and its contents should be listed separately to avoid confusion.
Overlooking the checklist of required documents. Missing receipts or identification can delay or deny your claim.
Not retaining a copy of all submitted documents. Keeping a personal record is essential for future reference.
Neglecting to report the loss of baggage immediately. Delays in reporting can complicate your claim.
Not providing clear and legible identification. Each passenger must submit valid government-issued ID.
Failing to include details about previous claims. If you've had claims with other airlines, this information is crucial.
Not disclosing if you were charged for excess baggage. This information can impact the outcome of your claim.
Forgetting to sign the form. Each claimant must provide a signature to validate the claim.

Documents used along the form

When filing a claim for lost or damaged property with American Airlines or US Airways, there are several other forms and documents that may be required to support your claim. These documents help to provide a clearer picture of the situation and ensure that your claim is processed efficiently. Below is a list of commonly used forms and documents that accompany the Claim Passenger Property form.

Airline Ticket Receipts: These are the proof of purchase for your flight and are essential for verifying your travel details.
Baggage Claim Checks: This document serves as evidence that you checked in your baggage and is crucial for tracking your luggage.
Receipts for Excess Value Claimed: If you declared an item of higher value, these receipts substantiate your claim for that specific value.
Receipts for Excess Baggage Charges Paid: These receipts prove any additional fees you paid for checking extra bags, which may be relevant to your claim.
Receipts for All Items Valued Over $150: For any item exceeding this value, receipts are necessary to validate your claim and ensure proper compensation.
Government Issued Photo Identification: A clear copy of your ID is required for each passenger making a claim to confirm their identity.
Damage Claims Documentation: If your luggage is damaged, retaining the damaged items is important until the claim is resolved, as they may need to be inspected.

Gathering these documents will help support your claim and facilitate a smoother resolution process. Ensure that you keep copies of everything submitted for your personal records. This way, you can have all necessary information on hand should you need to follow up on your claim.

Similar forms

The Claim Passenger Property form serves as an essential document for travelers who experience issues with their baggage. It is similar to several other forms used in various contexts, particularly in the travel and insurance industries. Here are six documents that share similarities with the Claim Passenger Property form:

Insurance Claim Form: Much like the Claim Passenger Property form, an insurance claim form requires detailed information about the loss or damage incurred. Both forms ask for specifics to ensure that claims can be processed accurately and efficiently.
Lost Property Report: This document is often used in situations where personal belongings are misplaced. Similar to the Claim Passenger Property form, it typically requires a description of the lost items and the circumstances surrounding their loss.
Damage Report Form: When items are damaged, a damage report form is completed to document the extent of the damage. Like the Claim Passenger Property form, it requires the claimant to provide details about the items and any evidence of the damage.
Return Merchandise Authorization (RMA): An RMA is used when customers return products for a refund or exchange. It shares similarities with the Claim Passenger Property form in that it collects information about the item being returned and the reason for the return.
Travel Insurance Claim Form: This form is specifically designed for travelers who need to file claims related to trip interruptions or cancellations. Similar to the Claim Passenger Property form, it requires specific details about the travel itinerary and the nature of the claim.
Property Damage Claim Form: Often used in the context of real estate or vehicle accidents, this form collects information about the property that was damaged. Like the Claim Passenger Property form, it necessitates detailed descriptions and may require supporting documentation.

Dos and Don'ts

When filling out the Claim Passenger Property form, it is essential to follow specific guidelines to ensure your claim is processed efficiently. Here are nine important do's and don'ts:

Do complete all sections of the form accurately.
Do return the form within 45 days of your travel date.
Do itemize each piece of baggage and its contents if you have more than one claim.
Do include all necessary receipts and documentation to support your claim.
Do keep a copy of all documents submitted for your records.
Don't delay in notifying the airline of any loss; do it within four hours if possible.
Don't forget to retain damaged bags and contents until your claim is resolved.
Don't submit incomplete forms, as this may affect the processing of your claim.
Don't assume that the airline will follow up; take the initiative to check on your claim status.

Misconceptions

Here are five common misconceptions about the Claim Passenger Property form:

It's only for lost luggage. Many people believe this form is only necessary when luggage is lost. In reality, it can also be used for missing contents, damaged luggage, or delay expenses.
Submitting the form is optional. Some travelers think they can skip this step if they report the issue to the airline. However, completing and submitting the form is essential for processing any claim.
Claims must be filed immediately. While it's important to report the loss as soon as possible, you have up to 45 days from your travel date to submit the completed form.
All items are covered under the claim. Not all items are eligible for compensation. Certain items, like valuable electronics or important documents, may have specific exclusions.
Proof of loss is not necessary. Some people think they can file a claim without providing proof of loss. In fact, you must include receipts and documentation for items valued over $150.00 to support your claim.

Key takeaways

When filling out and using the Claim Passenger Property form, keep the following key takeaways in mind:

Ensure all sections of the form are completed accurately. Missing information can delay or deny your claim.
Submit the completed form within 45 days of your travel date. Late submissions may result in claim denial.
Include all necessary documentation, such as receipts and baggage claim checks, to support your claim. This is crucial for processing.
Retain copies of all documents submitted for your records. This will help you track your claim and provide proof if needed.